/ Service and repair shops
Automation for plumbing contractors.
Plumbing calls do not wait for business hours, and the ones that come in at 11 p.m. are the ones worth the most. New Face Design builds the system that picks up, sorts the emergency from the drip, and books the rest against your real calendar.
The gap between a customer calling you and calling the next plumber is measured in minutes, and it usually closes while somebody is under a sink with their phone in the truck.
Where the week goes
- After-hours calls go to a machine and the customer moves down the list
- Dispatch is a whiteboard and three text threads
- Invoices go out days later because the paperwork waits for the weekend
What I build for plumbing
After-hours calls get triaged
Every call gets answered, the urgent ones reach you on the terms you set, and the rest get booked into tomorrow without waking anyone up.
Jobs get booked against real availability
Scheduling reads the calendar you actually keep, so the slot offered to a customer is a slot a truck can reach.
Invoices go out on completion
Finishing the job triggers the invoice from your price book, so billing stops being a Sunday activity.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
How does it tell an emergency from a routine call?
You define the rules during the free audit and the system follows them. A burst supply line and a running toilet get handled differently, and anything ambiguous reaches a person rather than being guessed at.
We are a two-truck shop. Is this overkill?
No, small shops usually see it first because there is nobody spare to answer. Builds start at $500 for a single automation, which is often just missed-call capture.
From the blog, for plumbing contractors
- Jobber vs Housecall Pro: which fits how you run jobsJobber vs Housecall Pro compared on price, users, payments and features, from both vendors' own pricing pages checked September 30, 2026, plus how to pick by how your shop actually runs and what neither does out of the box.2026-09-30 · 9 min read
- Housecall Pro alternatives: what to try, when to stayWeighing Housecall Pro alternatives? When staying on Housecall Pro and adding one missing piece beats switching, and how Jobber, Workiz and ServiceTitan compare, from each vendor's own pricing page.2026-09-29 · 7 min read
- ServiceTitan pricing: plans, costs and who it suitsServiceTitan's three plans, Starter, Essentials and The Works, with what each includes according to ServiceTitan's own pricing page, why there is no published price per technician, and what a smaller shop can automate before it is ready for ServiceTitan.2026-09-28 · 6 min read
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere