/ Service and repair shops
Automation for plumbing contractors.
Plumbing calls do not wait for business hours, and the ones that come in at 11 p.m. are the ones worth the most. New Face Design builds the system that picks up, sorts the emergency from the drip, and books the rest against your real calendar.
The gap between a customer calling you and calling the next plumber is measured in minutes, and it usually closes while somebody is under a sink with their phone in the truck.
Where the week goes
- After-hours calls go to a machine and the customer moves down the list
- Dispatch is a whiteboard and three text threads
- Invoices go out days later because the paperwork waits for the weekend
What I build for plumbing
After-hours calls get triaged
Every call gets answered, the urgent ones reach you on the terms you set, and the rest get booked into tomorrow without waking anyone up.
Jobs get booked against real availability
Scheduling reads the calendar you actually keep, so the slot offered to a customer is a slot a truck can reach.
Invoices go out on completion
Finishing the job triggers the invoice from your price book, so billing stops being a Sunday activity.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
How does it tell an emergency from a routine call?
You define the rules during the free audit and the system follows them. A burst supply line and a running toilet get handled differently, and anything ambiguous reaches a person rather than being guessed at.
We are a two-truck shop. Is this overkill?
No, small shops usually see it first because there is nobody spare to answer. Builds start at $500 for a single automation, which is often just missed-call capture.
From the blog, for plumbing contractors
- Workiz pricing: plans, features and what to ask salesWhat Workiz's Standard, Pro and Ultimate plans include, why none of them shows a price, which add-ons are sold separately, and the questions to bring to the demo call. Checked on Workiz's own page October 30, 2026.2026-10-30 · 8 min read
- Kickserv pricing: Start, Run and Scale plans explainedWhat Kickserv's Start, Run and Scale plans cost, how many users each one covers, how the Kickback discount works, and what a small crew still handles by hand. Checked on Kickserv's own page October 30, 2026.2026-10-30 · 7 min read
- Service Fusion pricing 2026: plans, add-ons, what Starter skipsWhat Service Fusion's Starter, Plus and Pro plans cost on monthly and annual billing, what each includes, which features are add-ons, and what a small shop still does by hand. Prices from Service Fusion's own page, checked October 29, 2026.2026-10-29 · 7 min read
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere
Skip the form: grab a 20 minute slot.
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