/ Serving Naperville, DuPage County, IL
Business Automation & Systems in Naperville.
Naperville is a competitive market where response time wins the job. New Face Design builds automation systems that answer instantly, book on the spot, and follow up before your competitor does.
For Naperville businesses of any kind, we automate the front-desk and intake work so your team spends its day with clients while the phone tree runs itself.
What we build for Naperville businesses
Workflow Automation
Phone and chat assistants that answer, triage, and reply at any hour, with every action logged.
Business Systems
Intake to invoice to report, wired end to end. Your phones, calendar, CRM, and spreadsheets finally talk to each other.
Web Development
Lead-machine websites with booking, payments, and capture built in, so a visitor can hire you before they leave the page.
Every engagement in Naperville starts with a free 20 minute process audit and a fixed quote. Systems ship in weeks, with logging on every action and a human handoff when something needs judgment. One engineer with 15+ years on platforms used by millions builds it and keeps it running.
What it costs in Naperville
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
A worked example
A Naperville business losing jobs to whoever answers first
Say a homeowner submits the same form on four websites at nine on a Friday night. Most of those businesses reply Monday morning. In a typical build, yours replies in seconds, asks what the job is and when they want it, checks the calendar, and puts them in a slot before anyone else has opened a laptop. By Monday the job is booked and confirmed, and the competing quotes land with a customer who already decided.
Questions from Naperville
- 01How quickly does a new Naperville lead get a response?
- Within seconds of the call, form, or text arriving. The system replies, asks the two or three things you need to know to qualify the job, checks your calendar, and offers a real time slot while the person is still paying attention. None of that waits on somebody being free to pick up the phone, so a lead that lands in the middle of a job gets the same handling as one that lands in a quiet hour.
- 02How is this different from hiring a marketing agency?
- New Face Design builds the machinery that handles the work already coming into your business. Peter Gorski scopes, builds, and monitors every system himself, so there is no account manager standing between you and the person doing the work. What you end up owning is a working system that lives on accounts in your name. It keeps running whether or not you keep paying for the monthly monitoring.
- 03What happens to a call that comes in at nine on a Saturday night?
- It gets answered and booked the same way a Tuesday morning call does. The system answers, captures the details, and books into the hours you actually work, so a Saturday inquiry is on Monday's schedule before you wake up. Genuinely urgent cases can be pushed to your phone right away, by rules you set. Everything else sits in a clean queue with nothing lost and nothing to dig out of voicemail.
From the blog, about Naperville
- Why Naperville dentists lose a Saturday to the monthly numbersThe office is dark, the owner is at the front desk computer exporting production and collections into a spreadsheet, and the number that comes out is five weeks old. Here is what practice reporting looks like when a system assembles it instead.2026-09-08 · 6 min read
- Why after-hours calls follow Naperville property managers homeA tenant texts a photo of a wet kitchen floor at 10:40 on a Tuesday night, and the only person who can decide what it is has already gone to bed. What after-hours maintenance calls cost a small property manager, and what a triage system actually does with them.2026-09-02 · 7 min read
- Why Naperville accounting firms spend March chasing documentsThe organizers go out in January and a third come back complete. Here is how a firm collects client documents without a senior preparer spending the season sending reminder emails.2026-08-31 · 5 min read
Also serving near Naperville
New Face Design works with businesses throughout Illinois and remotely, well past the Fox Valley. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere