/ Serving Aurora, Kane & DuPage County, IL
Business Automation & Systems in Aurora.
Aurora is the largest city in the Fox Valley, with the call volume and customer base to match. New Face Design builds automation systems that handle that volume on the headcount you already have.
Whatever kind of business you run across the metro, we connect your phones, calendar, CRM, and invoicing into one system that does the repetitive work.
What we build for Aurora businesses
Workflow Automation
Phone and chat assistants that answer, triage, and reply at any hour, with every action logged.
Business Systems
Intake to invoice to report, wired end to end. Your phones, calendar, CRM, and spreadsheets finally talk to each other.
Web Development
Lead-machine websites with booking, payments, and capture built in, so a visitor can hire you before they leave the page.
Every engagement in Aurora starts with a free 20 minute process audit and a fixed quote. Systems ship in weeks, with logging on every action and a human handoff when something needs judgment. One engineer with 15+ years on platforms used by millions builds it and keeps it running.
What it costs in Aurora
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
A worked example
An Aurora front desk where the phone never really stops
Picture one phone line covering customers on both the Kane and DuPage sides. In an hour, three people leave voicemails, two fill out the form on the website, and one sends a text. In a typical build, all six land in one place, sorted by what they want, with the details already captured. Your team works a single list from the top. The ones that need judgment are flagged, and most of the rest are booked before anyone looks at them.
Questions from Aurora
- 01Can a system keep up with the call volume an Aurora business gets?
- Yes, every call, form, and message runs through the same intake path, so a brutal Monday gets handled the way a quiet Thursday does. Nothing waits in a voicemail box for somebody to find a free minute, and your team picks up a queue that has already been sorted and filled in. When the volume runs all the way from first call through to invoicing, that is the $5,000 tier, which wires the whole path end to end.
- 02Am I locked into a long contract?
- No, the build is a one-time fee and the monthly plan after the run-in period is cancellable anytime. Cancelling ends the monitoring and tuning; the system itself keeps running, because it belongs to you and lives on accounts you own. There is no minimum term and no notice period to argue about.
- 03We already have staff answering the phones. What does a system add?
- It takes the repetitive part of their day so they can handle the calls that need a person. Routine bookings and status questions get captured automatically, including the ones that arrive while every line is busy. The same details stop getting retyped into three different apps. Nobody is being replaced here; the queue just gets shorter and the callbacks stop piling up.
From the blog, about Aurora
- Why Aurora accounting firms lose the prospect they parkedIn March, a good prospect gets told to call back after the deadline, and most never hear from the firm again. Here is how a small accounting firm keeps those leads warm without a partner having to remember each one.2026-10-07 · 6 min read
- Why Aurora dental front desks start over with every new hireA new front desk hire spends the first month asking the office manager questions the office manager is too busy to answer, and none of it gets written down. What onboarding costs an Aurora dental practice, and what replacing the scramble looks like.2026-09-19 · 6 min read
- Why Aurora restaurants set a table for a party that never showsA six-top booked for 5:45 on a show night never arrives, and the walk-ins the host turned away at 5:30 are eating across the river. What reservation no-shows cost a downtown Aurora restaurant, and what confirmations, card holds, and a live waitlist look like when a system runs them.2026-09-18 · 6 min read
Also serving near Aurora
New Face Design works with businesses throughout Illinois and remotely, well past the Fox Valley. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere
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