/ Practices and small groups
Automation for dental practices.
A dental practice runs on a full schedule, and the schedule is held together by phone calls. New Face Design builds the systems that answer those calls, fill the gaps, and keep the front desk from drowning in follow-up.
The work is not glamorous and it is worth real money: an open hygiene hour is revenue that walks out the door, and it usually walks because nobody had a spare minute to call down the list.
Where the week goes
- A cancellation at 8 a.m. leaves a chair empty all day because nobody has time to work the list
- The front desk is on hold with insurance while three patients wait to book
- Recall lists get further behind every month and reactivation never quite happens
What I build for dental
Overflow calls get answered
When the front desk is busy or the office is closed, calls still get picked up, triaged, and booked into the open slots on your schedule. Anything unusual routes to a person instead of guessing.
Cancellations refill themselves
A cancelled slot triggers outreach to the patients most likely to take it, in the order you decide. The chair fills while your team keeps working on the patient in front of them.
Recall and reactivation run on their own
Patients due for a cleaning, and patients who quietly stopped coming, get worked continuously instead of whenever someone finds an afternoon.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
Do we have to switch practice management software?
No. New Face Design builds around the practice management system, phones, and calendar you already run. The automation fills the gaps between those tools, which is where the manual work lives.
Will patients know they are talking to a system?
You decide how it introduces itself, and every conversation is logged for you to review. Anything outside the routine gets handed to your team rather than forced through automation.
Is this HIPAA-safe?
Scope is set during the free audit before anything is built. Most front-desk automation can be designed to route rather than store clinical detail, and we agree the boundaries up front rather than discovering them later.
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere