/ Serving St. Charles, Kane County, IL
Business Automation & Systems in St. Charles.
New Face Design is based right here in St. Charles. We build automation systems for local businesses of all types along the Fox River and the Randall Road corridor.
If your St. Charles business loses calls during the rush, double-enters jobs into three apps, or chases invoices by hand, that is exactly the busywork we automate.
What we build for St. Charles businesses
Workflow Automation
Phone and chat assistants that answer, triage, and reply at any hour, with every action logged.
Business Systems
Intake to invoice to report, wired end to end. Your phones, calendar, CRM, and spreadsheets finally talk to each other.
Web Development
Lead-machine websites with booking, payments, and capture built in, so a visitor can hire you before they leave the page.
Every engagement in St. Charles starts with a free 20 minute process audit and a fixed quote. Systems ship in weeks, with logging on every action and a human handoff when something needs judgment. One engineer with 15+ years on platforms used by millions builds it and keeps it running.
What it costs in St. Charles
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
A worked example
A St. Charles service business that misses calls in the afternoon
Picture a crew that is on site from eight to four. Calls come in while everyone has their hands full, the voicemail box fills, and callbacks happen at seven at night if they happen at all. A build for that shop answers the calls nobody can get to, takes the address and the job details, offers the next open slot, and texts a confirmation. The owner opens a list of booked work in the morning. The underlying problem is a common one: Aqua Vida Custom Pools, a Chicago-area pool company, stopped losing inquiries to a full voicemail box.
Questions from St. Charles
- 01Do you meet with St. Charles business owners in person?
- Yes, St. Charles is home base, so sitting down together is easy to arrange. Most first conversations still happen on a call or a screen share because that gets to a real answer faster. If you would rather walk someone through your shop and show where the work piles up, that works too. Either way it is the same free 20 minute process audit and the same fixed quote at the end.
- 02How long does a St. Charles build take from the first call to going live?
- Most first systems are live within a few weeks of the audit. The audit takes 20 minutes and ends with a fixed number, so the scope and the price are settled before any building starts. Capturing missed calls and booking them is the fastest thing to ship. Wiring intake through to invoicing takes longer, because there are more handoffs to get right and more of your data to respect.
- 03Is this only for the trades, or does it fit other St. Charles businesses?
- It fits any St. Charles business whose day runs on calls, scheduling, quoting, and getting paid. That covers the trades working the Randall Road corridor as much as the offices and practices closer to the river. What gets automated is the repetitive work behind the job, so your industry matters less than how much of your week goes into retyping the same information into different apps.
From the blog, about St. Charles
- Training seasonal tax staff at a St. Charles firmEvery January a small accounting firm hires seasonal help and teaches them the firm's way of working one question at a time, mostly by interrupting the partner. What that costs a St. Charles firm, and what a written, searchable playbook changes.2026-10-01 · 6 min read
- Why St. Charles salons lose the wedding party to a slow quoteA bride messages Saturday night asking what hair and makeup for nine people will run, and the quote goes out Thursday. What that gap costs a St. Charles salon, and what wedding quoting looks like when a system does the math and holds the date.2026-09-21 · 6 min read
- Why St. Charles rental takeovers stall before the first rent checkThe management agreement is signed. Then weeks go by chasing a lease, a declarations page, and a deposit while the tenant keeps paying the old way. What taking over a property costs a small St. Charles property manager, and what a clean takeover looks like.2026-09-18 · 7 min read
Also serving near St. Charles
New Face Design works with businesses throughout Illinois and remotely, well past the Fox Valley. See what gets built.
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Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere
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