/ Solo practitioners and small firms
Automation for law firms.
For a small firm the intake call is the whole ballgame, and it usually lands while you are in court. New Face Design builds the intake and follow-up systems that keep a potential client from calling the next firm on the list.
This is administrative work only. The system qualifies, schedules, and chases paperwork; the judgment stays with you.
Where the week goes
- Intake calls arrive during hearings and go unanswered
- Prospective clients get scheduled, then vanish before the consult
- Document collection turns into weeks of chasing the same three items
What I build for law firms
Intake gets captured and qualified
Calls and form submissions get answered, screened against the criteria you set, and booked into consults, with everything logged for your review.
Consults get confirmed and reminded
Scheduled consults get confirmation and reminder sequences, so fewer prospects quietly disappear between the call and the meeting.
Document requests chase themselves
The list of what a client still owes you gets tracked and followed up automatically until it is complete.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
Does this give legal advice to callers?
No. The system handles scheduling, intake questions, and document logistics only. Anything approaching advice routes to you, and the boundaries get written down during the free audit.
What about confidentiality?
Scope is agreed before anything is built. Most intake automation can be designed to route and schedule without storing matter detail, and we set those limits up front rather than discovering them later.
From the blog, for law firms
- Clio vs MyCase: pick by how your intake and billing runClio vs MyCase for a solo or small law firm: how to choose based on where intake and billing break down in your office, with MyCase prices from its own page checked September 30, 2026, and what to confirm on Clio's page yourself.2026-09-30 · 7 min read
- Why Elgin law firms lose the client who said 'let me think about it'A prospective client leaves the consult saying they need to think, and nobody follows up. What happens after the consult at a small Elgin firm, what the silence costs, and what a follow-up system takes off the attorney's desk.2026-09-21 · 6 min read
- Why Batavia law firms lose the client who calls after fiveA father calls at 6:20 about a son in the county jail, a tenant calls Saturday about a notice on her door, and both hire the firm that picked up at night. What the after-hours phone costs a small Batavia law firm, and what it looks like when a call after five gets a reply, an intake, and a consult on Monday's calendar.2026-09-19 · 7 min read
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere