/ Residential and small commercial portfolios
Automation for property management.
Property management is a routing problem wearing a real estate costume. Requests arrive by text, email, portal, and voicemail, and someone has to decide who handles each one. New Face Design builds the system that does the deciding.
The job is rarely one big thing. It is a hundred small handoffs a week, and the cost shows up as evenings spent assembling reports that could have assembled themselves.
Where the week goes
- Tenant requests land in four different inboxes and get triaged by whoever sees them first
- Owner reports are rebuilt by hand every month from the same sources
- Application and lease paperwork arrives incomplete and bounces back and forth
What I build for property management
Tenant requests triage themselves
Requests get read, categorized by urgency and trade, and routed to the right vendor automatically, with the tenant kept in the loop and every action written down.
Owner reports assemble on schedule
The monthly report gets built from your data and arrives ready to review, so the reporting cycle stops eating the last week of every month.
Applications arrive already sorted
Intake collects what you actually need the first time, checks it is complete, and hands your team a file rather than a starting point.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
How does it decide what is an emergency?
You define the rules during the free audit, and the system follows them. A burst pipe and a squeaky door get treated differently, and anything ambiguous goes to a person rather than being guessed at.
Does this replace our property management platform?
No. It connects the platform, phones, email, and spreadsheets you already run so the handoffs between them stop being manual.
From the blog, for property management
- Why South Elgin leases slide to month-to-month without a decisionThe tenant asks whether her lease is renewing before anyone at the office has looked at the date. What a late renewal costs a small South Elgin portfolio, and which parts of the renewal cycle a system can carry.2026-09-20 · 7 min read
- Why Geneva property managers lose the owner before the proposalA relocating couple asks what you charge to manage their Mill Creek townhome. The proposal goes out Saturday, rebuilt by hand from the last one, and they signed elsewhere Thursday. What slow management proposals cost a small Geneva property manager, and what it looks like when the inquiry, the call, the proposal, and the signature run on one system.2026-09-19 · 7 min read
- Why St. Charles rental takeovers stall before the first rent checkThe management agreement is signed. Then weeks go by chasing a lease, a declarations page, and a deposit while the tenant keeps paying the old way. What taking over a property costs a small St. Charles property manager, and what a clean takeover looks like.2026-09-18 · 7 min read
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere