/ Independent restaurants and small groups
Automation for restaurants.
The phone rings hardest exactly when nobody can answer it. New Face Design builds the systems that take reservations, takeout, and catering questions through the dinner rush without pulling anyone off the floor.
A catering inquiry is worth many times a single cover, and it is the one most likely to reach voicemail on a Friday night.
Where the week goes
- Reservation and takeout calls stack up during service
- Catering and private event inquiries sit unanswered until Monday
- Reviews go unanswered because nobody owns the inbox
What I build for restaurants
Calls get handled through the rush
Reservations, hours, and takeout questions get answered without interrupting service, and anything unusual reaches a manager.
Catering inquiries get captured properly
Event questions collect headcount, date, and budget the first time, then reach you as a real lead instead of a callback note.
Reviews get surfaced and drafted
New reviews land in one place with a suggested response ready for you to approve, so the reputation work stops depending on free time.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
Will it work with our reservation platform?
Yes. The system connects to the booking platform, phone, and POS you already run rather than replacing them.
Can it take orders?
It can capture and route them into your existing flow. What it will not do is invent menu items or prices, which is exactly why it is built against your real menu data.
From the blog, for restaurants
- Why Batavia restaurants cater one office lunch and lose the nextAn office manager orders lunch for thirty, the food lands on time, and the next order goes to a different restaurant. Here is why the second catering order slips away and what follow-up looks like when a system does the remembering.2026-09-21 · 6 min read
- Why Naperville restaurants lose private events to a slow proposalThe inquiry got answered, the contact details are right, and the proposal still takes six days to go out. What that gap costs a Naperville restaurant, and what private event quoting looks like when a system builds the document and holds the date.2026-09-20 · 5 min read
- Why North Aurora restaurants feed the party and chase the checkThe rehearsal dinner went out Saturday, the deposit never got charged, and the balance invoice gets built Tuesday from a text thread and a bar tab. What private event billing costs a North Aurora restaurant, and what it looks like when the deposit, the final count, and the balance collect themselves.2026-09-19 · 7 min read
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere