/ Residential and light commercial
Automation for hvac contractors.
In HVAC the busiest week of the year is also the week you miss the most calls. New Face Design builds systems that answer while your techs are on a roof, book the job, and keep the quote from waiting until 9 p.m.
First heat wave, first hard freeze, the phone rings all day and every unanswered ring is a customer calling the next contractor on the list.
Where the week goes
- Calls come in during a service window and go to voicemail nobody clears until evening
- Quotes get written after dinner, from notes, days after the walkthrough
- Maintenance agreements lapse quietly because renewals depend on someone remembering
What I build for hvac
Missed calls get captured and booked
Every call that goes unanswered gets a response within the minute, collects what the job needs, and puts it on the calendar against your real availability.
Quotes drafted from your price book
The line items you already price get assembled into a quote you review and send, so the estimate goes out while the customer is still thinking about it.
Maintenance renewals chase themselves
Agreements coming up for renewal get worked on a schedule, with the follow-up sequence running until the customer answers or you call it off.
A Chicago-area pool service company runs this pattern today: a website with Stripe payments, and every lead confirmed and tracked through to close instead of dying in a full voicemail box.
Every build ships with logging on each action, a human handoff for anything unusual, and monitoring so you hear about a broken step from me and not from a customer. Built on the tools you already pay for.
What it costs
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
Asked before every audit
What happens on an emergency call?
Emergencies route straight to a person on your terms. The system is built to recognize the difference between a no-heat call in January and a routine tune-up request, and you set what counts as urgent.
Can it work with our dispatch software?
Yes. The system is built on the tools you already pay for, including your phones, calendar, dispatch, and invoicing. Replacing your stack is not part of the job.
Also built for
Any business whose day runs on phone calls, scheduling, quoting, and follow-up has the same repetitive work worth automating. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere