/ Serving Elgin, Kane & Cook County, IL
Business Automation & Systems in Elgin.
Elgin's small businesses juggle high call volume and a lot of moving parts. New Face Design builds automation systems that triage, route, and follow up automatically.
Tenant requests routed to the right vendor, missed calls captured and booked, owner reports assembled from your data: we build the system once and it pays back every week.
What we build for Elgin businesses
Workflow Automation
Phone and chat assistants that answer, triage, and reply at any hour, with every action logged.
Business Systems
Intake to invoice to report, wired end to end. Your phones, calendar, CRM, and spreadsheets finally talk to each other.
Web Development
Lead-machine websites with booking, payments, and capture built in, so a visitor can hire you before they leave the page.
Every engagement in Elgin starts with a free 20 minute process audit and a fixed quote. Systems ship in weeks, with logging on every action and a human handoff when something needs judgment. One engineer with 15+ years on platforms used by millions builds it and keeps it running.
What it costs in Elgin
- Starter
- $500
- then $99/mo after 30 days
- Growth
- $1,000
- then $249/mo after 60 days
- Full System
- $5,000
- then $499/mo after 90 days
One-time build fee, then a flat monthly that keeps the system monitored and tuned. Cancellable anytime, and the system stays yours. See what each tier includes.
A worked example
An Elgin office where every request arrives a different way
Some requests come by phone, some by email, some through the website, and the urgent ones by text at six in the morning. In a typical build every channel feeds one intake, each request gets classified, and it goes to the person or vendor who handles that kind of work with the details already filled in. Nobody retypes an email thread into a work order. AOT Group USA runs something like this today: quote, import, export, and general inquiries all arrive as structured requests that ops can action.
Questions from Elgin
- 01How does the system decide who an Elgin request goes to?
- By rules you set during the build, based on what the request is and who handles that kind of work. A maintenance issue goes to the vendor who covers that trade, and a billing question goes to whoever keeps the books. The rules are written in plain language and you can change them as your team or your vendor list changes. Anything the system cannot place lands with a person, original message attached.
- 02What do I need to have ready before an Elgin build starts?
- Access to the tools you already use, plus an hour to explain how the work moves today. In practice that means your phone line, your calendar, your CRM or the spreadsheet standing in for one, and whoever knows the exceptions everybody else forgets. You do not need written documentation or a technical person on staff. If the process only lives in one person's head, the audit is where it finally gets written down.
- 03Can one system cover more than one location or crew?
- Yes, one system can cover several locations or crews, routing each request by location or by whoever is on call that week. Each group sees only what belongs to them. Reporting rolls back up so you can look at the whole operation in one place. If you work on both the Kane and Cook sides, one set of rules covers both.
From the blog, about Elgin
- Why Elgin restaurant owners lose Sunday to the weekly numbersThe dining room is dark, the owner is at a two top with a laptop and five exports, and the labor number that comes out is nine days old. Here is what weekly restaurant reporting looks like when a system assembles it instead.2026-09-11 · 7 min read
- Why Elgin rental listings lose tenants in the first hourRental inquiries arrive from four platforms at once and get answered two days later, by which point the good applicants have signed somewhere else. What slow leasing intake costs a small property manager, and what replacing it involves.2026-09-08 · 5 min read
- Why Elgin HVAC quotes go out late, and what it costsThe estimate gets written Sunday night, days after the walkthrough, from notes on a pad. Here is how an HVAC contractor gets quotes out the same day without hiring an estimator.2026-07-31 · 5 min read
Also serving near Elgin
New Face Design works with businesses throughout Illinois and remotely, well past the Fox Valley. See what gets built.
08 / Start here
Find your worst bottleneck. Free.
A 20 minute call. We map where your week goes and pick out the first process worth automating. You keep the map either way, and there is no deck to sit through at the end.
pgorski@newfacedesign.com
Phone
+1 (773) 627-2176
Based in
Chicago area
Working with clients everywhere