OpenPhone pricing 2026 (now Quo): plans, fees, Sona credits

You run a three-truck crew and the business number is still your personal cell. On a Tuesday it rings while you're under a sink, again while you're driving to the next job, and once more while you're quoting a water heater in somebody's basement. By lunch you have four missed calls, two voicemails and a text from your spouse asking whether a customer called the house. So you start looking at business phone apps, and OpenPhone pricing is one of the first searches that comes up.

The first thing to know is that OpenPhone isn't called OpenPhone anymore. The company announced on its blog on September 23, 2025 that it was rebranding to Quo, and the product kept working the same way under the new name. On October 24, 2026 I read quo.com/pricing and the Sona page, and everything below comes from those two pages. I didn't use any review sites. Prices change, so check again before you sign.

OpenPhone pricing at a glance

Quo charges per user, per month, and there are three plans. Annual billing is cheaper.

Every plan comes with a 7-day trial and can be cancelled anytime. Cancelling keeps service running until the end of the billing cycle, and Quo holds your numbers for 60 days after that before releasing them.

One small inconsistency: the structured data behind the page lists Scale's annual price as $33, while the price shown on the page is $35. I went with what a buyer actually sees. If you're picking Scale, confirm the number at checkout.

What each plan includes

Starter covers what most solo operators need. You get one new or ported number per user, unlimited calling and texting to US and Canadian numbers under Quo's Fair Usage Policy, and voicemail transcripts. It also includes auto-replies, scheduled messages, business hours, an API, and connections to Zapier, Make, webhooks, Slack, email and Google Contacts. Starter limits a shared number to 10 paid users and 10 open tasks, call recording is manual, and support is by email only.

Business is the plan for a shared office line. It adds phone menus, group calling, call transfers, custom ring orders, advanced call forwarding, automatic call recording, call summaries and transcripts, analytics, HubSpot and Salesforce integrations, and live chat support. The comparison table also lists HIPAA readiness under Business and Scale only, which matters to a dental or med spa front desk.

Scale adds call tagging, dedicated onboarding, priority support, and phone support on weekdays from 8 a.m. to 5 p.m. Pacific. If you want an audit log or a SOC 2 report, the page tells you to talk to sales.

The fees that sit on top of the plan

The per-user price isn't the whole bill. These items come from the same pricing page:

Plan for the carrier registration. You have to register your business with The Campaign Registry before you can text customers from a business number, and that's where the $19.50 goes. Porting your existing number is free, though extra numbers still cost $5 each.

Take a three-person crew on Business. Billed monthly, it pays 3 × $33 = $99 a month, plus the $1.50 to $3 messaging fee and the $19.50 setup once. Billed annually, it's 3 × $276 = $828 for the year. Add a second number for a separate line and that's $5 a month more.

Sona credits: the call-answering assistant

Sona is Quo's automated phone assistant. The Sona page says it answers calls around the clock, takes messages, answers common questions about hours, pricing and services, asks new leads the questions you set, and transfers callers to the right person. During a call it can text the caller a scheduling link or a form. It doesn't put the appointment on your calendar itself, and it only takes inbound calls.

Sona is billed in credits, and one call uses 100 of them. Every plan includes 1,000 credits a month, which works out to 10 calls. After that you pick a tier:

The page says you can cap usage to avoid surprise charges. Turn the cap on. It also says Sona's text follow-up to missed callers and new leads is free on every plan while it's in beta, and beta pricing can change.

Compare that with a live receptionist. In my Smith.ai pricing breakdown, the cheapest live plan was $300 a month for 30 calls. Sona is much cheaper per call, and the tradeoff is that a person isn't on the line.

Which plan a small service business needs

A solo operator who just wants to get the business off a personal cell can stop at Starter. You get a real business number, auto-replies when you can't answer, and business hours so after-hours calls get a different message. If you're still deciding whether to split the lines at all, business number vs personal cell walks through that choice.

Pick Business when more than one person answers the same number, you want a phone menu, or you need calls recorded without anyone pressing a button. Most owners don't need Scale. Its additions are mostly about support and reporting.

What you still do by hand on any plan

Quo handles the phone well. The work that eats your week is what happens after the call or the text comes in, and that part is still yours.

An auto-reply sends one message and stops. If the caller answers with their address and a photo of the leak, someone has to read it, decide whether it's urgent, and copy it into Jobber, Housecall Pro or whatever you schedule from. If they never answer, nobody follows up unless you remember to. Sona can collect a lead's answers, but what it gathers lands in Quo as a summary, so you're still the one moving it into your job list and calling back.

That's the gap I build for. Quo includes webhooks and its API on every plan, so a missed-call text back can sit on top of the number you already pay for:

1. A call goes unanswered and a text goes out within a minute, asking what the job is and where it is.
2. The answers come back and get sorted. Anything you've marked urgent, like no heat or water on the floor, pings your phone.
3. Everything else becomes a lead in your job software with the name, address and problem already filled in.
4. If nobody replies, one follow-up goes out the next morning, and then it stops.

The extra texts cost Quo's one cent each, and you keep your plan. If you want wording for the first message, I've collected copy-ready auto-reply texts you can paste into Quo's auto-reply settings today without building anything.

What stays human

Software can answer the phone and put the lead on a list. It can't tell that the caller is an older customer who smells gas, is scared, and needs a person right now. Pricing the job is still your call, and so is deciding who gets squeezed in at 7 a.m. You write the intake questions and decide what counts as urgent. And when a regular texts back "just call me," you call.

Want help setting it up?

If you're already on Quo, or about to sign up, I'll set up the missed-call follow-up on top of it so callers end up in your schedule without you retyping anything. Builds start at $500 one-time, then a flat monthly from $99 after the included run-in period, and you can cancel. Or start with the free 20 minute process audit and bring a week of your call log. Book it here.