Dialpad pricing 2026: Connect, Sell and Support plans
2026-11-08 · 9 min read
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It's Tuesday at a five-person plumbing shop: the owner, an office manager and three techs. The main number forwards to the owner's cell, so the office manager only hears about a call when the owner, standing in someone's basement, texts "can you call this guy back." Two voicemails came in before lunch. A third caller hung up without leaving one. The office manager has a trial signup open in one tab and wants to know what Dialpad pricing looks like with five people on it.
Below is what Dialpad charges, read from its pricing page and product pages on November 8, 2026. I didn't take any figure from a review site, and where Dialpad doesn't state something, I say so. Prices change, so check the page again before you sign.
Dialpad pricing at a glance
Dialpad sells three products with separate price lists, plus a quote-only automated customer service product called Resolve. If you just want a business phone system, Connect is the one to price.
| Product (checked Nov 8, 2026) | Plan | Price shown, per user per month | Built for |
|---|---|---|---|
| Connect | Standard | $15 | Business phone, messaging and meetings |
| Connect | Pro | $25 | Same, plus CRM integrations and 24/7 support |
| Connect | Enterprise | Contact sales | Same, plus single sign-on and unlimited office locations |
| Sell | Essentials | $39 | Outbound sales teams |
| Sell | Advanced | $59 | Outbound sales teams |
| Sell | Premium | $79 | Outbound sales teams, annual plans only |
| Support | Essentials | $89 | Contact centers |
| Support | Advanced | $119 | Contact centers |
| Support | Premium | $149 | Contact centers, annual plans only |
| Resolve | Custom | Custom pricing, billed by conversation | Automated customer service |
One caution on that table. Each section of the page has a Monthly and Annual toggle, but the version I could read showed a single price per plan and didn't say which billing option it belonged to. Dialpad's business phone number page says Connect "starts at" $15 on Standard and $25 on Pro, which suggests those are the lowest rates, and an FAQ on the pricing page, written about Sell, says annual plans come with a discount. Flip the toggle yourself and confirm what you'd pay month to month. The page also warns that your actual price may differ based on region and currency.
Connect comes with a 14-day free trial, according to the pricing page.
What a small office pays for Connect
Here's the math at the published per-user prices, before taxes and fees:
| Team size | Standard | Pro |
|---|---|---|
| 1 user | $15/mo ($180/yr) | $25/mo ($300/yr) |
| 3 users | $45/mo ($540/yr) | $75/mo ($900/yr) |
| 5 users | $75/mo ($900/yr) | $125/mo ($1,500/yr) |
| 10 users | $150/mo ($1,800/yr) | $250/mo ($3,000/yr) |
For the plumbing shop, moving from Standard to Pro adds $50 a month. A shop that only needs phones might put two or three licenses in the office and leave the techs on their own cells, so count who actually answers the business line before you multiply.
What each Connect plan includes
The pricing page keeps the plan descriptions short:
- Standard has unlimited calling, meetings, built-in messaging, live call transcripts and automatic call summaries. Dialpad's business phone number page says calling is unlimited in the US and Canada, excluding toll-free.
- Pro adds key CRM integrations, 24/7 customer support and multi-office management.
- Enterprise adds single sign-on, user access controls, unlimited office locations and 99.9% uptime.
On a small shop's bill, integrations are the line I'd look at first. If you run your jobs through software that needs to talk to the phone system, ask whether your specific product connects before paying for Pro.
What the pricing page leaves out
Several things a small office cares about aren't on the pricing page. The table shows what Dialpad's product pages say and what I couldn't find. I couldn't get Dialpad's help center articles to load, so some of these may be answered there.
| Item | What Dialpad says | What I couldn't find |
|---|---|---|
| Texting | "Texting is built into Dialpad Connect" | Monthly limits, or which plan gets bulk messaging ("on eligible plans") |
| Carrier registration | US carriers require registration for business texting (A2P 10DLC) | Whether a fee applies, or how much |
| Phone menu and ring groups | Auto attendant, departments and ring groups appear on its product pages | Which Connect plan includes each one |
| Extra numbers | Numbers beyond your included one carry "additional fees," with up to 30 per user or shared line | The fee itself |
| Keeping your number | No charge to port US and Canadian local numbers, while international numbers involve a fee | The international fee |
| Toll-free calls | Inbound calls to toll-free numbers use call credits | Cost per credit |
| License minimum | Nothing stated | Whether Pro has a seat minimum |
Questions to ask Dialpad before you buy
Copy this list into an email to sales, or keep it next to you during the trial:
- What is the per-user price for Standard and Pro if I pay monthly, and if I pay annually?
- Are the phone menu, ring groups and call queues included on Standard?
- Is there a monthly limit on texts per user?
- What do carrier registration and campaign fees cost, one-time and monthly?
- How many phone numbers come with each license, and what does an extra one cost?
- Is there a minimum number of licenses on either plan?
- If I sign an annual plan, what happens if I cancel partway through?
- Does your system send an automatic text to a caller nobody answered?
That last question matters most for a shop like the one in the opening scene.
What happens to a caller nobody answers
Dialpad's call routing page says an unanswered call "routes to a fallback destination you define: voicemail, another department, or an automated response." The page doesn't explain whether an automated response can be a text message. Its texting page says reps "can reply by text after a missed call," which is a person doing it by hand. I couldn't find an automatic text to missed callers on any Dialpad page I could read.
That means these jobs likely stay on your list, whichever plan you pick:
- Texting back the caller who hung up without leaving a message, before they try the next plumber.
- Getting to the voicemails fast. A transcript is quicker to read than a recording, but someone still has to see it.
- Logging the new lead somewhere other than a call history.
- Following up with the person who asked for a price and went quiet.
Moving up a plan doesn't address any of these. Pro connects the phone to your CRM, and someone still has to reply to the caller.
Adding missed-call text back on top of Dialpad
You can keep Dialpad and add the missing step beside it:
- A call to the business goes unanswered.
- Within a minute, the caller gets a text from the business saying who you are and asking what they need.
- Their reply goes to whoever is covering leads that day, with the number and the time attached.
- If they don't reply, they get one short follow-up later that day, and then it stops.
- Every missed call lands on one list, so on Friday you can see how many came in and how many became jobs.
A first text can be this short:
Hi, this is [Business]. Sorry we missed you, we're on a job. What can we help with? We'll get right back to you.
There are more versions in auto reply text message examples. How the setup connects depends on your number and your plan, and that's the first thing I'd check with you. The done-for-you version is on the missed-call text back page.
I built lead capture and tracking for a Chicago-area pool service company, so new inquiries get logged and followed up instead of sitting in someone's phone. Builds start at $500 one-time, then a flat monthly from $99 after an included run-in period, cancellable. If you're still comparing phone systems, I went through RingCentral pricing and OpenPhone pricing the same way.
What stays with a person
The text buys you time, and a person still has to call back. Someone in your office decides which call is a burst pipe and which can wait until Thursday. Someone prices the job. And the customer who is upset about a bill should hear from you directly. Keep a short list of regulars who would rather talk than text, and call them first. The automation only covers the caller you couldn't reach in the moment.
Questions
How much does Dialpad cost per month?
Dialpad Connect shows $15 per user per month on Standard and $25 on Pro, with Enterprise through sales, per Dialpad's pricing page on November 8, 2026. Sell runs $39 to $79 and Support runs $89 to $149 per user per month.
Does Dialpad have a free trial?
Yes. The pricing page lists a 14-day free trial for Connect.
Can Dialpad automatically text a missed caller?
I couldn't find that feature on the Dialpad pages I could read on November 8, 2026. Its routing page lists an "automated response" as a fallback without defining it, so ask sales directly.
Which Dialpad plan is right for a small business?
Start with Connect Standard if you only need phones, and confirm that texting and the phone menu are on it. Look at Pro if you need a CRM connection or round-the-clock support. Sell and Support are built for sales teams and contact centers, and most small offices won't need them.
If missed calls are costing you jobs, book the free 20 minute process audit. We'll look at what happens to a caller nobody answers and whether a text-back belongs in front of the number you already have. Book it here.